News & Insights
More information is always better than less! As humans, we love to keep up with what’s happening. That way, we can react accordingly and adjust our expectations…
For Beth’s Growth Tips, Thoughts and News updates
More information is always better than less! As humans, we love to keep up with what’s happening. That way, we can react accordingly and adjust our expectations…
For Beth’s Growth Tips, Thoughts and News updates
Whether you’re the boss, a supervisor, or a team member, having a difficult conversation at work is never easy. Following these 5 steps will help you be more prepared, and move you closer to the outcome you’re looking for:
1. Set your talking point in advance: give the person you want to talk to advance warning of what you’d like to discuss rather than ambushing them on the spot. Always set a time for a one-on-one chat rather than speaking out in front of other team members.
2. Focus on facts rather than thoughts: Try and lead with facts and specific examples to get your points across (focus on what you know rather than what you think).
3. Show compassion and empathy for the person. No one is comfortable having this conversation, but if you approach it with curiosity rather than judgment, you’re more likely to hear answers.
4. LISTEN FIRST and with an open mind. Aim for understanding above consensus – Offer to have the person you’re speaking with share their views before your own. You may not see eye-to-eye on a specific issue, but if each person understands the other’s perspective, it will be much easier finding an agreeable outcome.
5. Look for a solution together – find the most productive solution, and set clear action items within a set timeframe you both agree on. Follow up to make sure everyone’s on track with their commitment until you’ve reached the end goal.
If you need help in how to frame and tackle specific issues or difficult discussions within your business, reach out to us, we’re happy to help.